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Idealnya berapa lama komplain dari pelanggan harus di-follow-up? Sesegera mungkin! Saya akan menjawab seperti itu karena kebiasaan bekerja di media online yang dituntut berpikir & bertindak cepat. Tapi tidak semua pelaku usaha cepat tanggap dengan keluhan pelanggan, bahkan butuh waktu cukup lama untuk merespon keluhannya.
Mengapa? bisa jadi terlalu banyak layer dalam perusahaan yang memiliki banyak anak cabang. Contohnya, saat saya komplain dendeng berjamur yang saya beli di Giant beberapa hari lalu. Jangka pengaduan dan follow-up berjarak satu minggu sejak komplain dilayangkan ke akun social media mereka. Continue reading Respon Dendeng Berjamur →
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Siapa yang tak kenal dendeng, daging berbentuk lembaran tipis kaya protein ini cukup populer di kalangan anak kos atau para adventurer karena keawetannya. Menyantap dendeng sapi dengan nasi putih hangat ditemani sambal terasi sungguh terasa nikmat di lidah. Sayang, dendeng yang saya beli minggu lalu tak sesuai dengan harapan.
Tepatnya hari Selasa (17 Juli 2012), saya dan nengbiker, salah seorang teman kantor, jalan-jalan ke supermarket Giant Araya, yang jaraknya tak kurang dari 300 meter dari kantor saya. Kita membeli beberapa barang, termasuk cumi asin dan dendeng sapi gurih yang dipajang di etalase bersuhu dingin. Continue reading Dendeng Sapi Berjamur →